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Manhattan Environmental Compliance

Legal

Terms of Service

Last updated October 24, 2026

Draft under review. Sections marked Pending approval are proposals and are not yet final.

These terms cover the bi-weekly grease interceptor service subscription that restaurants and other food businesses buy from Manhattan Environmental Compliance ("we", "us"). By subscribing you agree to them on behalf of your business.

1. Who we are

Manhattan Environmental Compliance is a private company based in New York City. We are not a government agency and are not affiliated with NYC DEP, the NYC Department of Health or any other government body.

Questions: manhattancompliance1@gmail.com.

2. The service

  • Maintenance of your grease interceptor or grease trap at your location every two weeks, beginning within two weeks of enrollment.
  • Visits are carried out by independent service providers that we assign to your location.
  • Each completed visit is recorded in your online account with before-and-after photos and a short summary. Completed records can't be edited; any correction is added as a dated note.

We do not guarantee that your business will pass any inspection or meet any regulation. Your business remains responsible for its own compliance.

3. Price and billing

  • The subscription is $1,000 (USD) every two weeks.
  • You pay the first $1,000 when you enroll. After that, the same payment method is charged automatically every two weeks until you cancel.
  • Payments are processed by Stripe. You can pay by credit or debit card, Apple Pay or Google Pay. We never see or store your full card number.
  • Receipts are emailed to you and listed under Account → Billing.

Pending approval We will give you at least 30 days' notice by email before any price change takes effect.

4. Failed payments

If a payment fails, Stripe may try again automatically and we will email you. You can update your payment method at any time under Account → Billing → Manage billing.

Pending approval If a payment is still unpaid 7 days after it was due, we may pause visits until the balance is paid.

5. Cancellation

  • You can cancel at any time, online, under Account → Billing → Manage billing → Cancel subscription. You can also ask us by email.
  • Cancellation takes effect at the end of your current two-week billing period. You won't be charged again, and visits already scheduled within the period you paid for still take place.
  • There is no minimum term and no cancellation fee.

6. Refunds

Pending approval Payments are not refunded for the unused part of a billing period after you cancel. If we are unable to perform a scheduled visit for a period you paid for, we will reschedule it or, if you prefer, refund that period's payment.

7. Your responsibilities

  • Give us accurate business, location and contact details, and tell us when they change.
  • Provide safe access to the interceptor during the service window you agreed with us, with an on-site contact when needed.
  • If you give us a lockbox or door code, keep it current; we store it encrypted and share it only with your service provider.

8. Your account

Keep your sign-in details private. You are responsible for activity on your account. Our Privacy Policy explains how we handle your information.

9. Changes to these terms

If we change these terms, we will update the date at the top of this page and email active customers about material changes before they take effect.